Best 2 Call Service - Basics

Best 2 Call phone service offers a rechargeable, prepaid account through which you can place low rate international phone-to-phone or VoIP pc-to-phone calls. Upon completion of your first purchase you will receive an email containing your PIN number. The PIN number is used for placing international calls using our toll-free number or our Best2Call VoIP PC Phone Software. You can easily recharge your account online with $10 to $100 denominations.

What is a PIN number?

Each Best 2 Call account has a Personal Identification Number (PIN) that allows you to make phone calls from any phone in the US and Canada or through our Best2Call VoIP PC Phone. Each PIN number is unique and is used to confirm that you are placing a call or using a given service.

How do I get assistance if I have a problem?

You can call our Customer Service using our toll-free number 1-866-831-0651 or you can email us your questions to the following email address: inquire@best2call.com . For more information see the "About Us" page.

Do you have different calling rates depending on the time of day?

No.

What countries can I call?

With the Best 2 Call phone-to-phone or VoIP service you can call anywhere in the world.

How do I place a call?

Here are the dialing instructions for placing a calling:

1. Register for the service. Click here to register;
2. Dial the toll-free access number 1-800-708-9964 Or 1-866-277-1703;
3. At the prompt enter the PIN you have received;
4. After confirmation from the system dial the number you wish to call followed by the (#) button.
5. After you complete the call, you may dial the pound button twice (##) to start a new call.

Please, use the following dialing format:

For US, Canada & the Caribbean: 1 + area number + phone number;
For international: 011 + international number + area number + phone number;

Placing pc-to-phone calls involves 3 easy steps:

* Download Best2Call's PC Phone and double click to install.
* At the prompt, enter the PIN number you have received upon your first deposit. The software will save your PIN for future calls.
* Once the program opens dial the number you're calling and press connect. Frequently called numbers can be saved for quick and easy access.

How long do you keep user call history records?

We keep history records of your calls for the last 12 months.

What payment methods do you accept?

Only Visa and Mastercard credit cards are acceptable for purchasing calling time. In the future new methods such as checks and telephone orders will be accepted. Users of this site will be notified via e-mail as soon as the new option is available.

How am I billed?

According to which plan you choose, your monthly rate will be automatically charged monthly to the credit card you supplied.After that, you pay only for the applicable minutes you talk on a pre-paid basis. Call charges are calculated in increments of 6 seconds. You can check our calling rates.

How can I check my balance?

To check your balance go to the Balance & Call History page.

Are there any hidden costs?

No. You pay only for the time you talk. There are no monthly, installation, or activation fees.

Could I be asked to fax my credit information?

Yes. Sometimes we need to see photocopy of your credit card along with a credit card statement showing your billing address and credit card number. We accept: driver's license, passport and bank/credit card statements.

Why was my credit card declined?

There are several reasons why your credit card might be declined by our system. The most common reasons are:

1. Incorrect expiration date - check to make sure you have the correct expiration date;
2. Incorrect credit card number - make sure that you are entering the correct 16-digit credit card number along with the CVV2 security code;
3. Incorrect billing address - make sure the billing address you enter matches the address where your monthly credit card statements are mailed each month;
4. Insufficient Funds - make sure the amount you are trying to purchase does not exceed your credit card limit;
5. Credit card reported missing or stolen. Credit card fraud;
6. We prosecute credit card fraud to the full extent of the law.

If you are unsure why your credit card was declined by our system, please contact your issuing bank for further information.

I registered with Best 2 Call but I haven't received my PIN number yet?

Usually it takes up to 48 hours to receive the email confirmation, containing your PIN number. In some cases your credit card issuer might require us to contact them first so they can authorize the charge to your credit card. This procedure protects you from fraudulent charges on your account, and it may take up to 48 hours after you have purchased minutes from Best 2 Call. You can also retrieve your PIN online. Just login into your account and go to the Balance & Call History.