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Best2Call PC Phone Help
Initial Setup Screen
 Upon
initial start of the program, a popup screen will ask for
the following data:
First Name: User's first name
Last Name: User's last name
E-mail: User's email
PIN #: User's PIN number used
by the system to identify the user's account.
Phone Number: A unique number
that is used to uniquely identify the soft phone of the
user. It is suggested you use your home phone number. If
your number has already been taken, please select another.
Codec Priority: Set this to "g729,g723,gsm,g711"
Play Ring Tone for Incoming Calls:
If checked, the program will play a sound when an incoming
call arrives.
Accept Incoming Calls Automatically:
If checked, the program will automatically establish a telephone
connection with the other party.
Show Tray Icon: Indicates that
the program will display a tray icon when minimized.
Soft Phone Layout
The Best2Call PC Phone is a program that
allows users to initiate or accept calls using their PC via
the Internet. Here is the groups of phone buttons:
Dial Buttons
The dial buttons are used to dial a phone
number. To this end users can also use the computer keyboard.
The numbers and symbols accepted are the same of a regular
phone, i.e. 0 - 9, *, #.
Call Control Buttons
The call control buttons are two buttons
on the layout responsible for setting up a call and the
other one for terminating a call.
Connect Button - use this button
to make a call after entering the phone number you wish
to call.
Disconnect button - use this button
to terminate a call.
Auxiliary buttons
Connect button - use this button
to make a call after entering the phone number you wish
to call.
Disconnect button - terminates the
current call.
Options button - displays the phone
options.
Phonebook button - shows up the
phone book.
Add # to Phonebook button - adds
the currently entered number into the Phone book.
Purchase Minutes button - loads
the "Purchase calling time" page from the Best2Call
web site.
History button - displays a list
of recently called numbers and quickly select one.
Microphone Volume up/down - the
two buttons on the right side of the phone control the volume
of the Microphone. To mute the microphone, click on the
Microphone icon.
Speakers Volume up/down - the two
buttons on the right side of the phone control the volume
of the speakers. To mute the speakers, click on the Speaker
icon.
Soft Phone Contact Book
The Best2Call PC Phone book lets users collect
phone contacts, organize them and store them locally on their
computers. The book is integrated within the PC phone for
easy access to information and making quick calls.
The book can hold User contacts each having
a name, address and several phone numbers. User contacts can
be placed in Contact Groups for easy organizing of the contact
book.
To create a new Contact group:
Click on the "New Group Button";
On the right side of the dialog type the name of the group;
Click on the "Apply Changes" button to save the
group.
To edit a Contact group:
From the tree on the left select a Contact
group;
On the right side of the dialog change the name of the group;
Click on the "Apply Changes" button to save the
group.
To delete a Contact group:
From the tree on the left select a Contact
group;
Click on the "Delete" button.
To create a new User contact:
From the tree on the left select a Contact
group;
Click on the "New User Button";
On the right side of the fill in the name of the new User
contact;
Fill in the Address;
Fill in a phone number and press the Add button to add it.
To delete a phone number, select it from the list and click
on the Delete button;
Click on the "Apply Changes" button to save contact.
To edit a User contact:
From the tree on the left select a User
contact;
On the right side of the change the name of the User contact;
Change the Address (if needed);
Make necessary changes in the Telephone section;
Click on the "Apply Changes" button to save contact.
To delete a User contact:
From the tree on the left select a User
contact;
Click on the "Delete" button.
To make a call to a selected User contact:
From the tree on the left select a User
contact;
Click on the "Call" button.
After you have finished your work with the Book, click on
the OK button to close it and return to the phone.
Microphone Troubleshooting
I have my mic plugged in correctly but
it still is not working. What am I doing wrong?
The most common causes for this issue are
incorrect settings for the computer’s soundcard software
or incorrect connection of the microphone to the computer’s
soundcard. Before beginning troubleshooting, make sure you
are connecting the microphone into the microphone jack on
your sound card. If you are not sure which jack is the microphone
jack, please refer to your sound card or computer documentation.
Next, verify the microphone is set to record sound. To do
this, please use the following instructions:
- Double click on the speaker icon in the
System Tray to open the Volume Control.
- Look for Microphone balance and volume
slider. If you do not see it, click on the Options button,
then click "Properties."
- Ensure "Playback" is selected
in the Adjust volume for box.
- Scroll through the volume controls list
and place a checkmark in the box for Microphone. Click "OK."
- Place a checkmark in the box below Microphone
if it is marked “Mute.” If the box is marked “Select,”
uncheck the box. Click “OK.”
- Click on the Options button, then click
“Properties.”
- Select Recording in the “Adjust
volume for” box. Click “OK.”
- Uncheck the box below “Microphone,”
if it is marked “Mute.” If the box is marked “Select,”
place a checkmark in the box.
- Make sure that the microphone volume
is up to at least halfway.
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